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  • PRIVACY POLICY
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Frequently Asked Questions

  • When is check-in time?

    Check-in is at 4:00 PM CST. By request only, we are happy to send a courtesy text if the room is ready before 4 pm. The only way to guarantee an arrival before 4 pm is to purchase an early check in.

  • When is the check-out time?

    Check-out time is 10:00 AM CST. If you would like to request a late check-out, please contact us before your departure date and we will let you know if a late check-out is possible. A fee may be included.

  • Is there a front desk? How do I check in?

    We do not have a front desk on site. To check in, you simply go to your room number after 4 pm and enter your unique six digit access code provided to you via email. If you have any additional requests or would like to report a maintenance issue, you may contact us directly via email, text, or call. If outside of our working hours of 9 am to 5 pm, leave us a message and we will get back to you the next business day. In the event of an emergency, please call (615) 669-1293.

  • Is there a Lobby?

    We do not have a front desk but we do have a lobby! The lobby has a shared microwave and a shared workspace for your convenience.

  • What are the lobby hours?

    The lobby hours are 6:00 AM - 11:00 PM and is restricted to Iris guests only. You will find the access code to the lobby in the email sent the day before your arrival.

  • What cleaning protocols do you have in place to prevent the spread of germs and viruses such as COVID19?

    Cleanliness has always been and will continue to be one of our top priorities. Since the outbreak of COVID19, we've increased our standards and made sure our cleaning crews and property inspectors are using cleaning protocols and disinfectants as approved by the Center for Disease Control. In particular, we are taking special care to disinfect items which may meet numerous hands such as light switches, door handles, and remotes. You can find the CDC protocols and a list of approved disinfectants we are using at the following links: >>Cleaning Standards: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/disinfecting-your-home.html >>Approved Disinfectants: https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2-covid-19 >>Helpful info to prevent the spread of COVID19: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-covid-spreads.html

  • What if we arrive after hours?

    All of our rooms are accessed by an electronic keypad. Your personalized key code will be active starting at 4:00 PM meaning check-ins after this time are easily accommodated.

  • What are the property amenities?

    Each room contains cable, wifi, linens, towels, a mini fridge, a hair dryer, disposable cups & a dual brew/keurig coffee maker. Irons & ironing boards are available upon request only. Please let us know before your arrival if you plan on needing an Iron/Board.

  • What should we bring?

    Depending on the length of your stay, we suggest bringing along additional items such as toilet tissue, shampoo/conditioner, lotion and bath soap to make your trip as enjoyable as possible. Located nearby, you will find various grocery stores in the event that you do find yourself needing additional accomodations.

  • Where do I park?

    We do provide parking on site for Iris guests only. Only one spot is allotted per unit.

  • How do I book a room?

    You can book directly via our website OR give our team a call at (615) 669-1293. If looking to book within 48 hours of your arrival, you must call to book.

  • Is payment due upon booking?

    Yes. 25% of the booking is due upon booking and the remaining balance will be due 7 days prior to your arrival. If booking within 7 days from your arrival date, the full payment is due upon booking.

  • Is booking online secure?

    We implement a variety of security measures to maintain the safety of your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers database. Such sysems are required to keep information confidential and can only be accessible by those authorized with special rights. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  • What is a Rental Agreement and why do I need to sign it?

    Because we do not have a front desk on site, we instead require our guests to sign an electronic Rental Agreement. The agreement goes over the terms and conditions of our motel as well as confirms that we can run your credit card on file for the agreed upon amount. In some cases, we will ask for a valid identification to be submitted along with the signed Rental Agreement.

  • How do we make payment for our rental?

    We accept Visa, MasterCard, Discover, and American Express. We do not accept cash or checks. The name on the credit card used MUST match the name on the reservation and billing address on file. If not, the card owner will be required to submit a Credit Card Authorization.

  • How do I know if my reservation is confirmed?

    Once you put in a booking request, you will receive an email asking you to sign our electronic Rental Agreement. You will have 48 hours to sign the Rental Agreement. Once signed, you will receive an email confirmation. If we do not receive this Rental Agreement back after 48 hours, your reservation will be forfeited.

  • What if I need to change or cancel my reservation?

    Reservations are fully refundable and transferable up until 7 days prior to your arrival date. If changing or cancelling within 7 days, the reservation is non-refundable. Contact our team right away if you need to make a change to your reservation.

  • What is the age required for renting a property?

    The primary renter must be 18 or over. If children are present, we do require at least one (1) adult aged 18 or older in the unit and/or on the premises at all times. Proof of age must be shown at time of check-in and anyone under the age of 18 will not be permitted to check-in.

  • What time zone are you in?

    Nashville, TN is on Central Standard Time and observes Daylight Saving Time when in effect. Check-in and check-out times, as well as our office hours, are based on the local time zone.

  • Where is the closest airport?

    The closest airport is the Nashville International Airport (BNA) - 1 Terminal Drive, Nashville, TN 37214, located approximately 15 minutes away.

  • Can I bring my pet with me?

    Unfortunately, we do not allow pets at the Iris Motel.