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Frequently Asked Questions

  • What do we mean by contact-free?

    We do not have a front desk onsite. Instead, you will be able to contact our team via text, phone, or email. In lieu of checking in with a front desk agent, prior to your arrival we will ask for you to electronically sign our rental agreement and, if your booking is made within 7 days of your arrival OR upon our request, submit a valid form of ID. All check-in info and instructions will be sent via email. All payments will be made prior to arrival. No cash is accepted. Our local team is available 9 am to 5 pm. If any emergency arises after hours, just give us a call at 615.669.1293.

  • What time is check-in?

    Check-in is at 4:00 PM CST or anytime after. By request only, we are happy to send a courtesy text if the room is ready before 4 pm. The only way to guarantee an arrival before 4 pm is to purchase an early check-in.

  • What time is checkout?

    Check-out time is 10:00 AM CST, firm. If you would like to request a late check-out, please contact us before your departure date and we will let you know if a late check-out is possible. A fee may be included.

  • Is there a front desk? How do I check in?

    We do not have a front desk onsite. To check in, you simply go to your room number after 4 pm and enter your unique six digit access code provided to you via email. If you have any additional requests or would like to report a maintenance issue, you may contact us directly via email, text, or call. If outside of our working hours of 9 am to 5 pm, leave us a message and we will get back to you the next business day. In the event of an emergency, please call 615.669.1293 to be connected to our 100% local, awesome on-call team.

  • What if we arrive after hours?

    All of our rooms are accessed by an electronic keypad. Your personalized key code will be active starting at 4:00 PM meaning check-ins after this time are easily accommodated.

  • Is there a Lobby?

    We do not have a front desk but we do have a lobby! The lobby has a shared microwave and a shared workspace for your convenience.

  • What are the lobby hours?

    The lobby hours are 6:00 AM - 11:00 PM and is restricted to Iris guests only. You will find the access code to the lobby in the email sent the day before your arrival.

  • What cleaning protocols do you have in place to prevent the spread of germs and viruses such as COVID19?

    Cleanliness has always been and will continue to be one of our top priorities. Since the outbreak of COVID19, we've increased our standards and made sure our cleaning crews and property inspectors are using cleaning protocols and disinfectants as approved by the Center for Disease Control. In particular, we are taking special care to disinfect items which may meet numerous hands such as light switches, door handles, and remotes. You can find the CDC protocols and a list of approved disinfectants we are using at the following links: >>Cleaning Standards: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/disinfecting-your-home.html >>Approved Disinfectants: https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2-covid-19 >>Helpful info to prevent the spread of COVID19: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-covid-spreads.html

  • Do you offer daily housekeeping and replenishments?

    We do not offer daily housekeeping or replenishments unless by request and for an additional fee.

  • What are the property amenities?

    Each room contains cable, wifi, linens, towels, a mini fridge, a hair dryer, disposable cups & a dual brew/keurig coffee maker. Irons & ironing boards are available upon request only. Please let us know before your arrival if you plan on needing an Iron/Board.

  • What should we bring?

    Depending on the length of your stay, we suggest bringing along additional items such as toilet tissue, shampoo/conditioner, lotion and bath soap to make your trip as enjoyable as possible. Located nearby, you will find various grocery stores in the event that you do find yourself needing additional accomodations.

  • Where do I park?

    There is free parking onsite for Iris guests only. One spot is allotted per room reserved.

  • Is there room for my trailer/over-sized vehicle?

    While the Iris parking spots can accommodate a larger truck, there is not room for a trailer/over-sized vehicle. Across the street from the motel there are public parallel parking spots that can accommodate trailers/over-sized vehicles. As across the street is public parking, we cannot guarantee parking availability.

  • How do I book a room?

    You can book directly via our website OR give our team a call at 615.669.1293. If looking to book within 48 hours of your arrival, you must call to book. We do not accept same day arrival bookings after 10 pm (CST).

  • Is payment due upon booking?

    Yes. 25% of the booking is due upon booking and the remaining balance will be due 7 days prior to your arrival. If booking within 7 days from your arrival date, the full payment is due upon booking.

  • Is booking online secure?

    We implement a variety of security measures to maintain the safety of your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers database. Such sysems are required to keep information confidential and can only be accessible by those authorized with special rights. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  • What is a Rental Agreement and why do I need to sign it?

    Because we do not have a front desk on site, we instead require our guests to sign an electronic Rental Agreement and submit a valid form of photo ID if your booking is made within 7 days of your arrival OR upon our request. The agreement goes over the terms and conditions of our motel as well as confirms that we can run your credit card on file for the agreed upon amount. This agreement will be sent to you via email upon booking.

  • How do I send in my ID?

    If your booking is made within 7 days of your arrival OR upon our request, we do require our guests to submit a valid form of ID. You can submit a photo of your ID to us at 615-669-1293 or via email at vacation@theirismotel.com

  • How do we make payment for our rental?

    We accept Visa, MasterCard, Discover, and American Express. We do not accept cash or checks. The name on the credit card used MUST match the name on the reservation and billing address on file. If not, the card owner will be required to submit a Credit Card Authorization.

  • How do I know if my reservation is confirmed?

    Once you put in a booking request, you will receive an email asking you to sign our electronic Rental Agreement. You will have 48 hours to sign the Rental Agreement. Once signed, you will receive an email confirmation. If we do not receive this Rental Agreement back after 48 hours, your reservation will be forfeited.

  • What if I need to change or cancel my reservation?

    Reservations are fully refundable and transferable up until 7 days prior to your arrival date. If changing or cancelling within 7 days, the reservation is non-refundable. Contact our team right away if you need to make a change to your reservation.

  • What is the age required for renting a property?

    The primary renter must be 18 or over. If children are present, we do require at least one (1) adult aged 18 or older in the unit and/or on the premises at all times. Proof of age must be shown at time of check-in and anyone under the age of 18 will not be permitted to check-in.

  • What time zone are you in?

    Nashville, TN is on Central Standard Time (CST) and observes Daylight Saving Time when in effect. Check-in and checkout times, as well as our office hours, are based on the local time zone.

  • Where is the closest airport?

    The closest airport is the Nashville International Airport (BNA) - 1 Terminal Drive, Nashville, TN 37214, located approximately 15 minutes away.

  • Can I bring my pet with me?

    Unfortunately, we do not allow pets at the Iris Motel.